At Imagitech we pride ourselves on offering first class customer service and world class products. Please do not hesitate to contact us via our Contact Us page should you have any suggestions, questions or comments about our products.
For support enquiries please contact us at HSEPubSupport@imagitech.co.uk or via our Contact page on this site. We list some frequently asked questions below for your reference:
Q: What devices are supported?
A: The CITB CITB HS&E digital publications app is available for Android, iOS devices and Windows devices. It will also be available MacOS/OSX PCs in the future
Under Android we support: JellyBean (4.1) and above. Whilst the design is optimised for phones, it should work fine on Tablets too.
Under iOS we support any iPod touch, iPhone, or iPad with iOS version 9 and above.
Q: What do you do with my registration details?
A: Your registration details are stored only for use in connection with this app to determine which subscriptions you have purchased. We never use your details for marketing purposes.
Q: Why am I seeing an "App not licensed" popup.
A: If you are seeing this popup and have legitimately purchased the app you may have multiple Google accounts. If so, try the following:
- Open up the Play Store app on your device.
- Click on the three bar icon at the top left.
- Check the Google account is the same one you bought the app with.
- If not, there's a drop down arrow by the name, can you select the one which you bought the app with?
- Restart the phone and try and open the app again.
Q: What should I do if something doesn't work as expected?
A: Contact the support team at:
...and give us as much detail as you can. We are very responsive to customer comments and we always reply. If you have discovered an important issue that was not picked up in testing, then we will quickly try to resolve it and upload an update to the relevant app-store.
